Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal information when you access our website or use our logistics services. These services include, but are not limited to, package forwarding, mail forwarding, package consolidation, repacking, storage, insurance, FBA preparation, and fulfillment-related operations. By using our website or submitting information through any form or service request, you acknowledge and agree to the practices outlined in this policy.

We are committed to handling personal data responsibly and transparently. We collect only the information necessary to operate our services efficiently, communicate with clients, and comply with applicable legal and operational requirements. We do not sell, rent, or trade personal information to third parties for marketing purposes.

Information We Collect and How It Is Used

The information we collect depends on how you interact with our website and services. This data is used strictly for service fulfillment, account management, operational processing, security, and customer support. In certain cases, limited information may be shared with third parties only when required to complete a service you have requested, such as shipping carriers, payment processors, or compliance-related partners.

• Account and contact information: Name, email address, phone number, and other basic identifiers used to create and manage your account, communicate service updates, and provide customer support.
• Shipping and delivery details: Recipient name, shipping address, destination country, and delivery preferences required to receive, process, and forward packages or mail.
• Package, mail, and inventory data: Tracking numbers, package counts, declared contents, item descriptions you provide, shipment instructions, and selected services such as consolidation, repacking, storage, insurance, FBA prep, or fulfillment.
• Billing and transaction information: Billing details, invoices, and payment references needed for accounting and service confirmation. Payment processing is handled through secure third-party providers, and we do not store full credit card or payment credentials.
• Communications and support records: Emails, messages, form submissions, and support inquiries used to respond to questions, clarify instructions, and maintain service history.
• Website and technical data: Limited technical information such as IP address, browser type, device data, and interaction logs used for security monitoring, fraud prevention, and website performance analysis.
• Legal and compliance information: Data required to comply with shipping regulations, customs requirements, internal policies, and applicable laws related to logistics and international delivery.

Data Protection, Retention, and Security

We apply reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure. Access to personal data is limited to authorized personnel and service partners who require it to perform operational tasks. Information is retained only for as long as necessary to fulfill services, meet legal obligations, resolve disputes, and enforce our Terms & Conditions.

Third-Party Services and External Links

Our website and services may involve third-party providers such as shipping carriers, payment processors, analytics tools, or fulfillment partners. These third parties operate under their own privacy policies, and we are not responsible for how they independently collect or use information. We encourage users to review the privacy policies of any external services they interact with.

Your Rights and Choices

You may request access to your personal information, request corrections, or ask questions about how your data is used by contacting our support team. In some cases, legal or operational requirements may limit our ability to modify or delete certain records, particularly those related to shipping, billing, or compliance.